Privacy policy

This privacy statement was last updated on 5 June 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.hex.be/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep about you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - By phone, post, email and/or webforms

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address

The basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address

The basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 Newsletters

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address

The basis on which we may process this data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

We block the inclusion of full IP addresses.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is held by us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Urselia BV
Hekslaan
3870 Heers
Belgium
Website: https://www.hex.be/en
Email: info@ex.comhex.be
Phone number: +32 12 74 73 41

Annex

WooCommerce

We collect information about you during the checkout process in our shop.

What we collect and store

When you visit our site, we collect the following data:

• Products viewed by you: we use this data, for example, to show you products that you have viewed recently
• Location, IP address and browser type: we use this data to calculate sales taxes and shipping costs
• Delivery address: we ask you to fill in these details so that we can, for example, calculate the shipping costs before you place an order and subsequently ship the order to you!

We also use cookies to store products in your shopping basket while you browse our site. When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information, such as a username and password. We use this information for the following purposes:

• To send you information about your account and order
• To respond to your requests, including refunds and complaints
• To process payments and prevent fraud
• To set up your account for our store
• To comply with legal obligations, such as calculating tax
• To improve our store range
• To send you marketing messages, should you choose to receive them

When you create an account, your name, address, email address and phone number will be used to automatically populate checkout details for future orders. Generally, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep it. For example, we keep order information for XXX years for tax and accounting purposes. This information includes your name, email address, and billing and shipping address. We will also store comments or reviews, should you leave them.

Who on our team has access

Members of our team have access to the information you have provided to us. For example, both Administrators and Store Managers have access to:

• Order information, such as the purchased products, the date of purchase and the delivery address, and
• Customer information, such as your name, email address, delivery and payment information.

Our team members have access to this information to complete orders, process them, issue refunds and to support you.

What we share with others

We share information with third parties that help us provide our ordering and shopping services, such as:

Payments

We accept payments via PayPal. When processing payments, some data will be transferred to PayPal. This includes information necessary to process or support the payment, such as the total purchase amount and billing information. View it Privacy Policy for PayPal services for more details.

Loco Translate

This plugin does not collect any data from website visitors. Administrators and controllers may wish to review Loco'splugin privacy notice.

Event Tickets